Tech Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your support requests will be replied to in no more than 1 hour after the ticket or email was received. If your case requires additional assistance from a server admin, we will forward the support ticket or the e–mail to the person on duty, in a timely manner and will leave a comment to notify you that more time will be needed for arriving at the optimal solution. Furthermore if you take advantage of the Admin Services package, any of the tasks included there will be executed whenever you desire.
A Premium–Quality Support Service
If you need help while working with our Website Control Panel or with any of the applications that we have installed on the dedicated server on your behalf, do contact our tech support staff at any moment via the ticketing system. Moreover, if you require help administering your dedicated web hosting server, you can make use of the Admin Services package, that includes weekly Operating System updates, installation and troubleshooting procedures, server monitoring and rebooting procedures, data backup hard drive space, etcetera.
A User–Friendly Help Section
Each Linux dedicated hosting server comes with our cost–free Website Control Panel, which boasts a comprehensive knowledgebase and a selection of step–by–step video tutorials. Whenever you need help working with the Website Control Panel, just click the Help or Videos buttons located in the top right corner.