A 99.9% Server Uptime
Our shared web hosting system is based on a solid, topflight hardware architecture and a strongly modified Linux distribution. This is why, regardless of what your website is, or how many site visitors you’ve got, or even if there’s a DoS assault, our web hosting servers will remain up and your web sites will stay visible online.
All our Linux shared web hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is essential that you also build your own network architecture. That is why we set up a custom–configured internal network in all our data centers. Based on top–quality Juniper switches and routers, our internal network allows for mind–bogglingly fast data transfer rates and is completely redundant.
Thus, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, irrespective of which web hosting plan you have picked.
A 30–Day Money–Back Guarantee
Although we have given our best to lessen all potential risks with our cloud hosting plans and regardless of the fact that we provide first–class customer support, there are cases when the customer is just not content with what we are offering. Or he has to migrate to a more powerful web hosting service, such as a virtual private server or even a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely satisfied, you will receive your money back.
24/7 Technical Support
We’ve diligently selected each member of our 24x7 support team to make certain that we can offer you the very best client support service that you can possibly get. Each of our support engineers has several years of experience working with web hosting accounts behind his back, therefore they know what they are doing. And they are available 24/7/365 – you can contact them at any time and they will respond to you as soon as possible.
Their average response time is well under twenty minutes, whereas with many other web hosting vendors you need to wait for days. Moreover, we offer you a 1–hour response time guarantee. No matter what happens, your queries will be answered in under 1 hour.