24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance promptly, so our shared web hosting services feature 24/7 technical support plus several ways of communication. In case you don't have an account yet, you can easily call us or take advantage of our live chat and speak with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up getting a service which you cannot use. If you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further investigation. In contrast to the majority of suppliers that you can find today, we respond to all tickets within an hour, so you will not need to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you will be able to reap the benefits of our 24/7 technical support services even on public holidays. All your sites will be available constantly and so will we. With various connection options, you're able to choose the optimal method to contact us and find out about our services in case you don't have an account yet, or request support if you're already one of our customers. You will be able to call us, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have a one-hour response time warranty, although it rarely takes more than 20 mins to receive assistance whatever the complexity of the trouble. With our customer and tech support services, we'll be available for you anytime you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Hosting
Every single virtual private server package that we provide features 24/7 customer and tech support, therefore if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us anytime, even holidays and weekends. For your benefit, we provide different ways of communication - telephone support with a couple of local numbers around the world, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters because it is much easier to monitor what's going on. The maximum guaranteed reply time for all of the emails and tickets is sixty minutes, but it hardly ever takes that long to receive help. If you acquire the Managed Services upgrade that we offer, our admins can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get timely support in general, let alone when you manage a whole server, so each dedicated server that we provide features 24/7 support with 1-hour response time warranty regardless of the problem. This service is 100 % free for all the issues with your server or the software that was installed by our administrators through the setup, therefore you'll be able to contact us as many times as you need, even during holidays. You could either open a ticket from your billing section or you can send an email, and the actual reply time for either of these rarely exceeds thirty minutes since we have administrators available 24x7x365. In case you require general info about our servers or you have a billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you may use our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you can add to your server package from your billing Control Panel.