Although this is not the keyaspect in order to recognize a reliable shared web hosting provider from a bad one or a reseller from an actual supplier, the option to call and speak with a live person is a sign that you aren't dealing with a one-person service provider and that you can reach somebody any time you're in need of assistance. The phone support for website hosting services may range from standard to dedicated, thus the issues that can be resolved through a phone call differ depending on the specific provider. Generally, these issues are simpler and feature billing or first level tech issues as more difficult matters often need a support ticket where both you and the system administrators can track what is going on with a particular situation. However, the option to phone call your provider can save you considerable time and efforts for the multitude of small issues which may eventually appear when you manage your web hosting account.

Phone Support in Shared Web Hosting

If you decide to obtain one of our Linux shared web hosting, you'll be able to talk with our support team over the telephone for 14 hours a day. We can help you select the most suitable package for your web sites as we think that it is better to discuss these matters with a live person. In case you already have an account, we will help you with any kind of sales/billing questions as well as general issues, even with some technical matters that don't involve a lot of time or escalation to a system administrator since it'll be more appropriate to open a support ticket for time-consuming issues in order to have the entire correspondence in one place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Hosting

If you want more information for the semi-dedicated hosting that we supply, you're able to call some of the three support lines we have around the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you can check ahead of time if our solutions are suitable for your websites. If you are already our client and you own a semi-dedicated account, you will be able to reach us on the phone for 14 hours daily about any type of billing or general queries. For entirely technical issues you'll have to employ our ticketing system and get in touch with our technical support because someproblems just need extra time to be resolved, still we can assist you on the phone with numerous minor tech issues as well, saving you time and efforts.