One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max response time for any client support ticket that you open or any e-mail that you write is just sixty minutes, even in case you contact us on weekends and public holidays. Irrespective of the essence of your problem or query, we will lend a hand momentarily and will give you the necessary info to troubleshoot any problem with your websites. The real reply time typically does not surpass fifteen-twenty minutes, which is the reason why you can just forget about waiting for hours on end to get an issue sorted out or even worse – waiting around one whole day only to receive an answer that more information is necessary while nothing is fixed. We’ll offer you assistance in an instant merely because we understand precisely how expensive time can be in the dynamic digital age. The one-hour reply time guarantee applies to any technical or billing enquiry that you may have relating to our Linux shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we are aware of how essential it is to get quick help, we promise that you’ll never have to wait around for more than 1 hour to obtain a response to any trouble ticket that you post via your semi-dedicated server Control Panel. Actually, you will rarely have to wait around for more than twenty to thirty minutes and this is valid for any enquiry irrespective of what its nature is – billing, general or technical. What is more, our tech and customer support staff is available around the clock, which means that even if you open a ticket during national holidays, you will invariably get an immediate reply, which will include the answer to a query, the solution to a complication or the information necessary to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever need to waste a day awaiting a reply like you would with plenty of other companies.