Should you ever experience a problem with your site and be unable to handle it on your own, ask the respective hosting company’s customer care team to help you get the site back online. A speedy resolution would be the best-case scenario, but many hosting companies reply within 24 hours or even more, especially if you are dealing with a reseller. Even if your problem can be solved with ease, your website may not function correctly or it may not be reachable at all for a prolonged stretch of time, so you may lose prospective customers as it’s highly unlikely that anybody will be eager to go back to a website that is out of order. Therefore, you ought to make certain not only that you can touch base with your hosting provider, but also that they can answer and assist you in a well-timed fashion. If an app update does not proceed as planned or if you delete something mistakenly, for instance, the website must be restored speedily in order to avoid elongated inaccessibility.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max response time for any client support ticket that you open or any e-mail that you write is just sixty minutes, even in case you contact us on weekends and public holidays. Irrespective of the essence of your problem or query, we will lend a hand momentarily and will give you the necessary info to troubleshoot any problem with your websites. The real reply time typically does not surpass fifteen-twenty minutes, which is the reason why you can just forget about waiting for hours on end to get an issue sorted out or even worse – waiting around one whole day only to receive an answer that more information is necessary while nothing is fixed. We’ll offer you assistance in an instant merely because we understand precisely how expensive time can be in the dynamic digital age. The one-hour reply time guarantee applies to any technical or billing enquiry that you may have relating to our Linux shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we are aware of how essential it is to get quick help, we promise that you’ll never have to wait around for more than 1 hour to obtain a response to any trouble ticket that you post via your semi-dedicated server Control Panel. Actually, you will rarely have to wait around for more than twenty to thirty minutes and this is valid for any enquiry irrespective of what its nature is – billing, general or technical. What is more, our tech and customer support staff is available around the clock, which means that even if you open a ticket during national holidays, you will invariably get an immediate reply, which will include the answer to a query, the solution to a complication or the information necessary to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever need to waste a day awaiting a reply like you would with plenty of other companies.