There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you select is a support ticket system. This is the least complicated means of correspondence for different reasons. In case no client support team member is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always be received. Additionally, you can copy & paste extensive bits of info without the need to worry about typos, and if a specific problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in one location, so either party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your web hosting provider is that they’re usually separate from the hosting platform, which implies that if you need to provide info or to follow directions, you’ll have to use at least 2 different admin consoles and this number could increase in case you would like to administer multiple domains. Furthermore, many web hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a response.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we’re using for our Linux shared web hosting isn’t separate from the hosting account. It is an essential part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to access it at any given moment with only a couple of clicks, without ever leaving your account. The ticketing system features a quick-search box, which will help you trace de facto any ticket that you have opened in the past, if required. You can also see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to fix a specific problem before you actually send a ticket. The response time is maximum 60 minutes, which suggests that you can get swift assistance whenever you need one and in case our client support staff advises you to do something inside your hosting account, you can do it right away without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with our company and you would like to contact our customer service team, you will be able to submit a support ticket directly from your Hepsia hosting Control Panel instead of using an entirely different technical support platform as you will have to do with the vast majority of hosting providers out there. Our integrated ticketing system will permit you to submit a new ticket without any hassle and to go through older tickets using an intelligent search filter. You’ll also be able to have a look at the applicable knowledgebase articles that our system will offer you on the basis of the problem category that you pick for your new ticket. You can do all of the abovementioned activities without signing out of your Control Panel at any time, which suggests that if you chance upon any predicament or have an enquiry, you can get in touch with our support engineers and solve the problem at hand in no more than 60 minutes via a single platform.